1. Introduction
This Privacy Policy applies to CANE HANDICRAFTS OF INDIA ("we", "our", "us") and describes how we collect, use, and protect information about you when you visit our website, create an account, or make a purchase.
By using our Site, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect information you provide directly to us, as well as information gathered automatically when you use our Site.
Information You Provide
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, username | Account registration, checkout |
| Contact Data | Email, phone, address | Registration, checkout, contact forms |
| Transaction Data | Order history, items purchased, payment status | When you place an order |
| Communication Data | Messages sent via contact forms or support | When you contact us |
Automatically Collected Information
- IP address and device type
- Browser type and version
- Pages visited and time spent on each page
- Referring URLs and search terms
- Cookie data (see Section 5)
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your queries and provide customer support
- Improve our website, products, and services
- Send promotional emails (only with your consent; you can unsubscribe at any time)
- Detect and prevent fraudulent transactions
- Comply with legal obligations
4. Data Sharing
We share your information only in the following circumstances:
- Delivery Partners: Name, address, and phone number are shared with courier companies to fulfil your order.
- Payment Processors: Payment data is processed by Razorpay under their own privacy policy. We never store card details.
- Legal Requirements: We may disclose information if required by law or in response to a valid government request.
We do not sell or share your personal data with advertisers or third-party marketers.
5. Cookies
We use cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device.
| Cookie Type | Purpose |
|---|---|
| Essential | Session management, cart functionality, security tokens |
| Analytical | Understand how visitors use our site (anonymised) |
| Preference | Remember your currency and language preferences |
You can control or disable cookies through your browser settings. Disabling essential cookies may affect site functionality.
6. Security
We implement industry-standard security measures to protect your personal information, including HTTPS encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, and regulatory obligations (typically 7 years for transaction records under Indian tax law)
You may request deletion of your account at any time. We will delete or anonymise your data within 30 days, except where retention is required by law.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw marketing consent at any time via unsubscribe links
To exercise any of these rights, contact us at our contact page or email privacy@canehandicrafts.com.
9. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Material changes will be notified via email or a prominent notice on our website.
11. Contact Us
For any privacy-related questions, concerns, or requests, please contact us:
- Email: privacy@canehandicrafts.com
- Phone: +91 888 234 1234
- Postal Address: CANE HANDICRAFTS OF INDIA, Assam, India