Find quick answers to the most common questions about our products, orders, and services.
Browse our catalogue, add items to your cart, and proceed to checkout. You'll need an account to complete your purchase. An order confirmation email is sent immediately.
You can modify or cancel within 24 hours of placing by contacting us. Once dispatched, changes are not possible.
Yes! We cater to hotels, offices, and interior designers. Contact our B2B team with your requirements for a custom quote.
Metro cities: 3–5 business days. Tier 2/3 cities: 5–8 days. Remote areas: 7–12 days.
Yes! Free express shipping on all orders above ?5,000. Below that, a flat ?250 shipping charge applies.
Currently we deliver only within India. International shipping is on our roadmap.
We accept returns within 7 days of delivery for damaged, defective, or incorrect items. Items must be unused and in original packaging.
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Yes, all products use 100% natural cane and bamboo sourced from sustainable farms in Northeast India.
Standard range is for indoor or covered-porch use. Products marked "Outdoor" have weather-resistant finishes.
Credit/Debit Cards, UPI (GPay, PhonePe, Paytm), Net Banking, EMI (select cards), and Cash on Delivery.
Yes. All payments are processed via Razorpay (PCI-DSS Level 1). We never store card details.
Wipe with a slightly damp cloth. For deeper cleaning, use mild soap solution and dry immediately. Avoid soaking.
Occasionally wipe with lightly oiled cloth (linseed or teak oil) and avoid placing near direct heating or AC vents.
Our support team is available Mon–Sat, 10 AM – 6 PM IST. We typically respond within a few hours.
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